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Yes — shipping is free on all orders within India. International orders above ₹25,000 also ship free; below that, shipping charges are shown at checkout.
Orders are dispatched within 24–48 hours of being placed. Customised pieces take a little longer — we share the timeline when we confirm your design.
2–7 days within India and 5–12 days for international orders, depending on your location.
Yes, we ship worldwide. Any customs duties, taxes or government charges in your country are not included in the shipping charge and are paid by the customer.
Yes, as long as the order hasn't been dispatched. Message us on WhatsApp with your order number and the new address.
Yes. Our team will contact you to confirm your COD order, and we dispatch it once you confirm.
Please note: if a COD order is refused at delivery, future orders can only be placed as prepaid.
Choose any online payment option shown at checkout, or select Cash on Delivery if you prefer to pay when your order arrives.
We follow a no-refund policy, but we're happy to help with an exchange or store credit. Contact us within 3 days of receiving your order.
Message us on WhatsApp or email hello@kaashnii.com within 3 days of delivery. A pick-up and re-shipping charge of ₹300 applies anywhere in India. Each design can be exchanged once.
Items bought during a sale are not eligible for exchange. Please check size and colour before ordering.
Yes! Send us your outfit on WhatsApp — we can match stones, adjust length or rework a design as close to your vision as possible.
Customised designs are shipped only after you confirm them, so they can't be exchanged unless they arrive damaged.
Our kundan and polki pieces are handcrafted in 22K gold plated silver alloy, set by experienced artisans.
Many of our stones are natural, so colour and sometimes shape can vary slightly from the website images. It's what makes each piece one of a kind.
Yes — we offer repair, re-modification and re-polishing. Charges depend on the work needed; email hello@kaashnii.com for a quote. Shipping is paid by the customer.
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal