Exchanges & Repairs

FOR EXCHANGES

 

All designs at Kaashnii are handcrafted by the artisans of India lending each design a uniqueness personal to it.

The color of our design may also vary from the pictures displayed on the website as the stones we use are of organic nature and so vary in color and, sometimes shape as well.

We aim at providing the best services to our customers alongside our unique and beautiful designs. Please refer below to understand how we process exchanges –

We have a NO REFUND policy; we only provide EXCHANGE AND STORE CREDIT.

 

FOR DOMESTIC ORDERS

 

  • In case you do not like what you have bought, connect with our customer care team within 3-DAYS of receipt. After the mentioned time period no exchanges will be accepted. NO REFUNDS are possible.
  • Designs bought on SALE (including all sales) CANNOT BE EXCHANGED.
  • Customized designs are shipped only after the customer’s confirmation and CANNOT BE EXCHANGED UNLESS DAMAGED.
  • A design can only be exchanged once.
  • The shipping charges of the pick-up and shipping of the exchange are to be born by the customer. The applicable shippping charge throughout India is Rs 300.

 

FOR INTERNATIONAL ORDERS

 

  • All International orders are NON-REFUNDABLE and NON-EXCHANGEABLE

 

 

FOLLOW THE FOLLOWING STEPS TO EXCHANGE YOUR ORDER

  • Send us an E-mail stating your order number, product to be exchanged at hello@kaashni.com, WITHIN 3-DAYS OF RECEIPT. Please note that any order beyond 3 days of receipt will not be eligible for exchange.
  • Our team will get back to you as soon as possible.
  • The product needs to be shipped in the same packaging it was received and the charges for reverse pick-up and re-shipping are to be borne by the customer.

Note – Reverse pick-up may take longer. Please keep your patience while we await its arrival to proceed.

  • The product needs to be untampered, unused to be eligible for exchange. On receiving it will be thoroughly checked for any wear and tear.
  • Then you will receive a store credit note of the same value as the design. This store credit note can be used anytime and will be valid for one year.

 

 

FOR REPAIR

Kaashnii offers repair, remodification and repolishing services to its customers. The charges solely depend on the nature of the service. Please send us an email to find out more.

Note – Shipping charges are to be borne by the customer.